The Impact of DVI on Automotive Shop Operations and Customer Trust with Garrett Malone from AutoVitals
Garrett Malone and Braxton Critcher discuss the crucial role of technology adaptation in the automotive industry. Garrett emphasizes the impact of COVID-19 on accelerating digital adoption, noting that shops using Digital Vehicle Inspection (DVI) thrived during the pandemic. Braxton shares a personal experience highlighting the significant advantages of shops using DVI for customer communication and transparency.
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00:00 Legacy auto shops fail to adapt technologically.
Find AutoVitals Here
00:00 Legacy auto shops fail to adapt technologically.
06:01 Automotive repair shops should educate consumers online.
07:27 Digital inspections enhance customer trust and memory.
11:14 People rarely call back; everyone texts now.
14:37 People are becoming less knowledgeable about cars.
17:33 Coaching groups encourage digital transformation over paper.
20:17 Enhancing customer experience for mom-and-pop shops.
25:18 Digital inspections attract and retain skilled technicians.
28:15 Lack of care hinders the automotive industry's progress.
31:55 Man thanks for saving marriage and business.
33:14 Business success improves efficiency and work-life balance.
Learn more about how Shop Controller can make your shop more efficient HERE
