How DVI Technology is Changing the Auto Repair Game with Cavan Robinson
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE
If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!
If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!
In this episode, Braxton Critcher welcomes Cavan Robinson, the new General Manager at Shopware, to discuss the importance of Digital Vehicle Inspections (DVI) in the automotive repair industry. Cavan shares insightful statistics on how implementing DVI can significantly increase the average repair order value, demonstrating a clear financial benefit for repair shops. He also addresses common concerns about changes in Shopware's leadership and reassures listeners about continued investment and innovation in their products.
00:00 Discussing DVI's impact on the automotive repair industry.
03:24 Appreciated repair shop's thorough, communicative process updates.
08:24 DVI is crucial for repair shops to build trust.
11:51 300% rule: vehicles inspected, estimated, estimates sent.
14:22 Shop management systems created numerous built-in DVIs.
16:44 Balancing between single users and multi-location customers.
22:12 Change is inevitable; investment suggests stability and opportunity.
23:34 Streamlined integrations boost product development and customer success.
27:38 DVI helps industry growth and consumer trust.
00:00 Discussing DVI's impact on the automotive repair industry.
03:24 Appreciated repair shop's thorough, communicative process updates.
08:24 DVI is crucial for repair shops to build trust.
11:51 300% rule: vehicles inspected, estimated, estimates sent.
14:22 Shop management systems created numerous built-in DVIs.
16:44 Balancing between single users and multi-location customers.
22:12 Change is inevitable; investment suggests stability and opportunity.
23:34 Streamlined integrations boost product development and customer success.
27:38 DVI helps industry growth and consumer trust.
