How to Turn Your Automotive Repair Career Around with Lucas Underwood: Go to the ASTA Expo!
Wanna go to the ASTA Expo? Learn how here
In this episode, Braxton Critcher is joined by Lucas Underwood, who sheds light on the significance of upgrading business management skills for automotive repair shop owners. Lucas emphasizes how refining customer service and client experience are crucial, noting that actual car repairs make up less than 10% of the business. The discussion also underscores the importance of adapting to emerging technologies and networking opportunities, such as those provided by the upcoming ASTA Expo.
00:00 Adapting networking to find business resources quickly.
05:30 Unexpected encounters led to recognition and validation.
06:45 News show ruined, humor me, podcast involvement.
10:37 The First million is easy, the second million is hard.
14:35 Corporate greed exploits the American working class, killing people.
16:45 Industry responsibility missed: technicians pressured to sell.
19:37 Customers upset due to miscommunication, training emphasized.
25:42 Preparing the workforce for evolving 21st-century challenges.
26:45 Focus on creating a good learning environment.
Learn more about how Shop Controller can make your shop more efficient HERE
In this episode, Braxton Critcher is joined by Lucas Underwood, who sheds light on the significance of upgrading business management skills for automotive repair shop owners. Lucas emphasizes how refining customer service and client experience are crucial, noting that actual car repairs make up less than 10% of the business. The discussion also underscores the importance of adapting to emerging technologies and networking opportunities, such as those provided by the upcoming ASTA Expo.
00:00 Adapting networking to find business resources quickly.
05:30 Unexpected encounters led to recognition and validation.
06:45 News show ruined, humor me, podcast involvement.
10:37 The First million is easy, the second million is hard.
14:35 Corporate greed exploits the American working class, killing people.
16:45 Industry responsibility missed: technicians pressured to sell.
19:37 Customers upset due to miscommunication, training emphasized.
25:42 Preparing the workforce for evolving 21st-century challenges.
26:45 Focus on creating a good learning environment.
Learn more about how Shop Controller can make your shop more efficient HERE
Learn more about how Shop Controller can make your shop more efficient HERE
